2. Information we collect

The personal information we collect depends on how you interact with Velnira. Categories may include:

• Contact information: name, email address, phone number, billing address, shipping address, and other details you provide when contacting us or placing an order.
• Order and transaction information: products purchased, order value, shipping selection, returns or refund information, and transaction records.
• Payment-related information: payment details are generally processed by Shopify and payment providers. We may receive limited transaction details such as payment status or method rather than your full payment card number.
• Account or customer-service information: messages, questions, support requests, order concerns, and other information you choose to share with us.
• Device and usage information: browser type, device information, IP address, approximate location derived from IP address, pages viewed, referral information, session activity, and similar technical data.
• Marketing preferences: communication preferences and information about whether you engage with promotional messages where permitted.

3. How we collect information

We may collect personal information in the following ways:

• Directly from you when you place an order, enter contact information, request support, communicate with us, or otherwise provide information to Velnira.
• Automatically through cookies, pixels, server logs, and similar technologies used to support website functionality, security, performance, analytics, and preferences.
• From service providers that help us operate the store, such as Shopify, payment processors, fraud-prevention providers, shipping or fulfillment services, analytics providers, and customer-support systems.

4. How we use personal information

We may use personal information for business and operational purposes, including to:

• Process and manage orders, payments, returns, refunds, and customer-service requests.
• Provide products, order updates, support, and other services you request.
• Maintain the security and integrity of our store and help detect fraudulent or unauthorized activity.
• Operate, troubleshoot, personalize, and improve the website and shopping experience.
• Understand store performance, customer engagement, and product interest through analytics.
• Send service-related communications and, where permitted, marketing communications based on your preferences.
• Comply with legal obligations, enforce applicable terms, protect rights and property, and respond to lawful requests.

5. Cookies and similar technologies

Velnira and the services that support our store may use cookies and similar technologies to keep the website functioning, remember preferences, understand site usage, support security, and measure performance. Some technologies may also be used for advertising or marketing measurement where enabled and permitted by law.

You can control many cookies through your browser settings. Disabling certain cookies may affect store functionality, saved preferences, checkout behavior, or other features.

Where applicable, we may also provide consent or preference controls required by law. Your browser or device may offer additional privacy controls, including signals or settings related to tracking.

6. How we disclose personal information

We may disclose personal information only as reasonably needed for legitimate business or legal purposes, including to:

• Service providers that support ecommerce hosting, payment processing, shipping, analytics, security, communications, and customer support.
• Business and professional advisers such as legal, accounting, audit, insurance, or security providers when appropriate.
• Authorities or other parties when required by law, legal process, valid government request, or when reasonably necessary to protect rights, safety, property, customers, or the public.
• Business transaction participants if Velnira is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business event, subject to applicable legal requirements.

We do not sell personal information for money. Depending on how certain advertising, analytics, or marketing tools are configured, some data disclosures may be treated as a “sale,” “sharing,” or “targeted advertising” activity under certain U.S. state privacy laws. Where those laws apply, eligible individuals may have opt-out rights.

7. Shopify and other service providers

Velnira is hosted on Shopify. Shopify provides the ecommerce infrastructure that helps us operate our online store, including storefront, checkout, security, and related functionality. Shopify may process personal information in connection with these services under its own privacy terms and applicable agreements.

We may also use third-party providers for payment processing, fraud prevention, shipping, customer support, analytics, communications, or other store functions. These providers may process information on our behalf or for their own legally permitted purposes, depending on the service and applicable law.

8. Your privacy rights

Depending on your location and applicable law, you may have rights concerning your personal information. These rights vary by jurisdiction and may be subject to exceptions, identity verification, and legal limitations.

How to submit a request

To ask about a privacy right, contact us at info@velnira.lol or use our contact page. We may need to verify your identity before completing a request. If local law allows an authorized agent to act for you, we may request proof of the agent's authority and identity verification where permitted.

We will not unlawfully discriminate against you for exercising applicable privacy rights. Some information may be retained where necessary for legal compliance, fraud prevention, accounting, security, dispute resolution, or other permitted purposes.

9. Data retention

We keep personal information for as long as reasonably necessary to provide requested services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, support security, and meet legal obligations. Retention periods may differ depending on the type of information and the reason it was collected.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, network, or electronic storage system can be guaranteed completely secure, so we cannot promise absolute security.

You are responsible for maintaining the confidentiality of information you control, including login credentials where applicable, and for using appropriate security practices on your devices and accounts.

11. Children's privacy

Velnira sells products that may be selected by parents, caregivers, and families, but our online store is not intended for children under 13 to use independently. We do not knowingly seek to collect personal information directly from children under 13 through general store interactions.

If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation and take appropriate steps consistent with applicable law.

12. International data transfers

Our service providers may process personal information in countries other than the country where you live. Privacy and data-protection laws may differ across jurisdictions. Where required, appropriate legal mechanisms or safeguards may be used for cross-border transfers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store practices, services, technology, or legal requirements. When we make material changes, we may update the effective date and provide additional notice where required by law.

14. Contact us

If you have questions about this Privacy Policy, how Velnira handles personal information, or a privacy request, contact us using the details below.

• Email: info@velnira.lol
• Phone: (857) 999-6542
• Mailing address: 102 JONES ST, Union MS 39365